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Institutions & Partners
Pro
Mobile App
Earn Stake
Earn Lend
Markets
Tradeview
Blog
Learn
Get Qovex app
Log in
Get started
FAQ
How to disable the Two-Factor Authentication code on your Qovex account?
Can you prepare a Statement for my account balance and transactions?
How do I change my personal information on my Qovex account?
Is Qovex affected by the recent banking situation?
Why do I have to wait after placing an Instant Purchase?
Qovex
What is Qovex?
How to start trading?
How to verify your personal account?
How to verify your corporate account?
Who sells and who buys digital currencies at Qovex?
How do I confirm withdrawals with my mobile device?
Why are my available funds different from my account balance?
Which trading pairs are supported at Qovex?
What should I know about resuming XRP trading on Qovex in the US?
Digital currency basics
How to buy cryptocurrency?
What is Bitcoin (BTC)?
What is Ethereum (ETH)?
What is Litecoin (LTC)?
What is Bitcoin Cash (BCH)?
What is XRP?
What is Stellar Lumens (XLM)?
What is Paxos Standard (PAX)?
What is Chainlink (LINK)?
What is USD Coin (USDC)?
What is OMG Network (OMG)?
What is the Ripple Network?
Ethereum transactions at Qovex
Qovex IOU service
What is an IOU issuer?
Can I deposit cryptocurrencies from other protocols/networks, such as the Binance Network?
Buy/Sell options
Key questions on Recurring Buys/Sells answered
How can I convert small cryptocurrency balances?
Key questions on Quick Buy, Sell, and Convert options
Why are the Buy and Sell options unavailable for me?
How can I buy cryptocurrency with a credit or debit card?
What is the limit for purchasing crypto with a card? Can I increase it?
Card usage
Are card purchases supported in my country?
How can I buy cryptocurrency with Apple Pay / Google Pay?
How can I buy cryptocurrency with PayPal?
Deposit options
How do I deposit funds to my Qovex account?
Where is my deposit?
Why did I receive less than the amount I transferred?
What is a third-party deposit?
Can I deposit from a trust fund or via cheques?
Can I link my bank account with my Qovex account?
What is an ACH deposit?
What is an Instant SEPA deposit?
How do I deposit cryptocurrency to my Qovex account?
What happens if I send XRP to an IOU wallet address intended for USD, BTC, EUR and ETH*?
IOU deposit
I want to deposit BCH to Qovex. How do I know if I have Bitcoin Cash ABC or Bitcoin Cash SV?
Are Instant SEPA deposits available for me?
Which Network to use when depositing Crypto to Qovex?
Withdrawal options
Bank withdrawal
How long does a withdrawal take to get to my bank account?
I have made a crypto withdrawal to my wallet and the funds did not arrive. Can you help me?
How to withdraw cryptocurrency?
What is an ACH withdrawal?
Can I withdraw ETH to an ICO address?
IOU withdrawal
I have enough funds on my Qovex account, why can’t I withdraw?
Why are ACH withdrawals not instant?
Account management
What account types do you offer?
Withdrawal approvals for multi-user accounts (4-eyes principle)
I cannot submit my verification request (I receive a 500 error)
How do I create and manage sub accounts?
How do I change my email address?
I do not receive notification emails from Qovex
Why am I not receiving an email to update my password?
I lost my password/User ID. What do I do?
How do I change my phone number?
How do I change my residential address?
I need to update the KYC form. How can I do that?
How can I close my account?
Qovex US Tax Information
Why can't I upload my new ID?
Can I open a joint Qovex account?
You have migrated my account to Qovex USA, Inc., but I want to withdraw funds to my European bank account via SEPA. How can I do that?
How can I add multiple users on a corporate account?
Trading options
Instant order
Limit order
Market order
Stop order
Trailing stop order
Fill-or-Kill order
How do I cancel an open order?
What is the difference between a limit order and a stop order?
Can I expect any slippage on new trading pairs?
Security
Is it safe to use Qovex?
What is two-factor authentication?
Common problems with two-factor authentication
How can I make my account more secure?
How can I secure my cryptocurrencies?
How to keep my account safe and secure?
Bug bounty program
Keeping your account safe
Should I ever expect a call from a Qovex agent for any reason?
Should I respond to solicitations by third-party companies?
Does Qovex send text messages?
Can a Qovex recruiter call me and offer me a job?
Does Qovex run giveaways and promote them on social media?
Should I provide missing information about my account if Qovex asks me to?
What kind of documents can I send to clarify my source of wealth of deposited funds?
Avoiding and recognizing phishing
Avoiding and recognizing scams
My account has been compromised
Is this Website/Email really from Qovex?
Qovex mobile apps
Navigating the Qovex app and its modes
Can I use both Qovex app at the same time?
Where can I find my personal information in the Qovex app?
How do I deposit using the Qovex app?
How do I withdraw using the Qovex app?
How long does it take to process a cryptocurrency withdrawal?
How much does a cryptocurrency withdrawal cost?
Where can I find my transaction history in the Qovex app?
How can I contact support via the Qovex app?
How can I change my Qovex PIN/Passcode in the app?
How does the fee structure work for both app?
Which countries is the Qovex app available in?
How do I install the Qovex Pro app?
How do I verify my account in the Qovex app?
How can I create an account in the Qovex app?
Can I use Qovex with just the app?
Can I manage my open orders in the Qovex Pro app?
What are Linked accounts in the Qovex Pro app?
How can I use the app to buy and sell with Apple Pay or Google Pay?
Buy and Sell options are not available in my region. Why is that?
Qovex Earn
Everything you need to know about ADA staking at Qovex
What is Qovex Earn - Crypto Staking?
What is Qovex Earn - Crypto Lending?
What are the risks of staking with Qovex?
What are the risks of lending with Qovex Earn?
Everything you need to know about Ethereum (ETH) staking at Qovex
Everything you need to know about Algorand (ALGO) staking at Qovex
USA tiered onboarding
What’s changing in the verification process with Qovex with tiered onboarding in the USA?
What are the differences between Level 1 and Level 2 verifications for USA residents?
Does tiered onboarding impact me if I already have a Qovex account?
Can I skip Level 1 and go directly to Level 2 verification as an USA resident?
What does it mean if I verify directly to Level 2 during tiered onboarding for USA residents?
What is required for Level 1 vs Level 2 for USA tiered onboarding verification?
How do I know if I am verified to Level 1 or Level 2?
I have submitted everything needed for Level 2 but my Account status shows Level 1. What should I do?
UK onboarding
What do I need to do as a UK resident to trade crypto on Qovex?
Other
Where is Qovex's bank account information?
Trading halted for certain cryptocurrencies
Learn and Earn
Distribution of Mt. Gox assets to Qovex customers
Important information about redeeming your ANT holdings
EURC Giveaway Part 2
EURCV Promotion
What is API?
Essential details on your Qovex to Bitbuy transition in Canada
What is a hardware wallet?
Does Qovex support open banking?
How does PSD2 SCA affect API trading?
Sub-custodians appointed by Qovex
How does the ZEBEDEE integration work?
Russia/Ukraine FAQ
For which cryptocurrencies does Copper provide custodial services?
How are the trading fees determined based on the taker and maker fee model?
How is my data processed for marketing purposes?
Trading of FTT and CEL halted as of November 22, 2022
Trading of UST and RGT halted as of June 22, 2022
What do I need to know about the KNC token migration?
Delisting trading pairs
Deposit suspension
Exclusive offer for Mt. Gox creditors
My ID document was marked as expired when I submitted a security request, but the government has extended its validity due to COVID-19. What should I do?
FAQ Euro pairs (INC)
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