An ACH transfer is a method for withdrawing funds from your Qovex account that uses the Automated Clearing House network to process transactions.

HOW LONG DO ACH WITHDRAWALS TAKE?

The transfer may take 1–2 business days to be finalized. During this time, you may not be able to move these funds elsewhere. For more information, consult your bank.

WHAT ARE THE REQUIREMENTS FOR ACH?

In order to use ACH transfers, you need a verified Qovex account with a verified phone number. In some cases, you may be required to have made at least one bank (wire) deposit to your account before withdrawing via ACH.

Please also note that:

• ACH withdrawals are only available for personal accounts.
• ACH withdrawals have an upper limit of 50,000 USD per transaction.
• ACH withdrawals can only be used by residents of the United States.
• You cannot use wire transfer to withdraw via FedACH.

HOW DO I WITHDRAW USING ACH?

1. Log in to your Qovex account.
2. Go to "Withdrawal".
3. Choose Bank Transfer
4. Choose ACH withdrawal.
5. Enter the amount and add a bank account.
6. Review the information and click "Confirm and withdraw".

Once you have added and verified a bank account, you will be able to simply select it from a list next time you make an ACH transfer.

I CANNOT WITHDRAW FUNDS VIA ACH. WHAT SHOULD I DO?

If you’ve encountered problems with ACH withdrawals, try the following:

• Check if all the information you are inserting matches the information of your bank account.
• Check if you have enough funds in your Qovex account.
• Clear your browser’s cache by pressing CTRL+SHIFT+F5 (PC) or Command+SHIFT+R (Mac).
• Use a different browser.