Qovex's decision to discontinue operations in Canada is primarily due to timing and resource allocation challenges in meeting new regulations. We’re refocusing our efforts on regions where we can more effectively align with local regulations. We deeply appreciate the loyalty of our Canadian customers over the years.
Bitbuy was chosen for its strong reputation in the cryptocurrency market, regulatory compliance, and commitment to security and customer service. As a regulated firm under Wonderfi, and the first Canadian registered marketplace for cryptocurrency assets.
Yes, you will need to review and confirm your personal details and provide any missing info. You will also need to agree to updated terms and conditions regarding the transfer of your accounts to Bitbuy on the regulated CCML platform.
Your funds remain secure during the transition. They'll be handled in accordance with our stringent security protocols until successfully transferred to Bitbuy. We prioritize the safety and security of your assets throughout this process. If you notice a zero balance during the transfer period, rest assured that your funds are secure and in the process of being transferred to Bitbuy. Also, if you agree to the transition but prefer to manage your funds independently, you can withdraw your funds before the transition takes place.
Yes, you have the option to opt out of the transition to Bitbuy. If you choose against the transition, please inform us by sending an email to by May 10, 2024, and we'll proceed with the closure of your Qovex account, and the return of your funds as previously outlined.
If we don’t receive any communication from you objecting to the transfer by the deadline, we’ll proceed with transferring your account, along with your funds, to Bitbuy. Please note that this transfer doesn't bind you indefinitely to Bitbuy. You retain the right to terminate your relationship with Bitbuy at any time, in accordance with their Terms of Use and Privacy Policy. We'll ensure that you receive all relevant information about Bitbuy's business practices and your rights before the transfer is completed.
Yes, to ensure a seamless transition and continuity in service, your account history and transaction data will be securely transferred to Bitbuy, in accordance with our Privacy Policy, and will be processed buy Bitbuy in accordance with their Privacy Policy.
Yes, you'll need to use Bitbuy's platform to continue accessing your crypto services. This may involve downloading their app or using their website. Bitbuy will provide detailed instructions on how to access their platform.
Once your account is transitioned to Bitbuy, you'll be able to access their customer support directly for any issues or questions. Contact information and support details will be provided by Bitbuy as part of the transition process.