Will my assets be frozen on Qovex if I am a resident of Ukraine/Russian Federation?

As a regulated financial institution, Qovex is required to follow all sanctions restrictions imposed by various regulatory authorities, including those in the United States, the , the European Union and Singapore. If any regions or jurisdictions become subject to such sanctions restrictions, Qovex will notify affected users in a timely manner. In accordance with this, Qovex does not offer services to customers residing in the Russian Federation and the following regions of the Ukraine: Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson. Customers with existing accounts at the time that sanctions were imposed have had restrictions placed on their accounts.

Will Qovex block users with Russian nationality?

As a regulated financial institution, Qovex is required to follow all sanctions restrictions imposed by various regulatory authorities, including those in the United States, the , the European Union, and Singapore. As a part of doing so, Qovex is required to comply with and implement the restrictive measures, which might include placing restrictions on existing accounts and the prohibition of onboarding of certain potential users. If any Qovex users become subject to such sanctions restrictions, Qovex will notify them in a timely manner.

I was depositing fiat funds on Qovex Sberbank account. Where should I deposit fiat funds now?

Qovex no longer has a relationship with Sberbank. Before you deposit any funds, please make sure you open and review the deposit portal page and select the country of your bank. The information you receive there is always correct, up to date, and should be used for all bank transfers.

I have already deposited my funds to Qovex Sberbank account. Will the amount be credited to my Qovex account?

Funds previously deposited were credited to the appropriate Qovex account; however, please note you are no longer able to fund your Qovex account from Sberbank. Please open a new deposit portal where alternative bank information will be provided.

Why have you blocked deposits and trading on my account?

As a regulated financial institution, Qovex is required to follow all sanctions restrictions imposed by various regulatory authorities, including those in the United States, the , the European Union and Singapore. As a part of doing so, Qovex is required to comply with and implement the restrictive measures, which might include placing restrictions on existing accounts. If any regions or jurisdictions become subject to such sanctions restrictions, Qovex will notify affected users in a timely manner. Customers with specific questions about their account status should reach out to customer service at .