How can I link a new payment card?

To link a new payment card, please follow these steps:

1. Click on the Buy or Sell button.

2. Under Payment method, select Add New Payment Method.

3. Choose the option to add a debit/credit card. This will prompt you to enter the necessary details about your card.

4. After entering the required information, click on the Add New Card to save the card details.

5. For added security, you will be directed to a 3D secure screen. This is an additional verification step to ensure the card is being linked by the rightful owner. Follow the instructions on the screen to complete the 3D secure process.

Once you have successfully completed the steps above, your new payment card will be linked to your Qovex account, and you can proceed with making payments using this card.

How do I initiate a card purchase?

To initiate a card purchase, please follow these steps:

1. Click on the Buy or Sell button.

2. Enter the amount of cryptocurrency you wish to buy.

3. Choose the specific cryptocurrency you wish to purchase.

4. Select your linked card as the payment method for the purchase.

5. Review the preview of your purchase. You will be presented with a summary of the transaction, including the amount of cryptocurrency, the total cost, and any applicable fees. If everything is correct, select Confirm Buy.

6. A new screen will appear, requesting your security code. This is typically the CVV code associated with your payment card. Enter the security code in the box and then select Buy Now.

Once the transaction is successfully processed, you will receive a confirmation message.

Why was I charged more than 5% in fees when I bought crypto using a card?

Credit card purchases carry a fixed fee on our end, although additional fees may be charged by your payment card provider. For details, please refer to our Fee Schedule.

Why can't I add a new card to my account?

Two cards can be registered with one Qovex account. If you want to add another card, please contact our team at or open a new support ticket.

Card purchase - troubleshooting

Make sure that your debit or credit card is eligible for international transactions, that you are enrolled in the 3DSecure program, and that you have enough money in the account to complete the transaction.

Purchases on our site may be considered as a cash advance service by some (mostly US) bank/card providers. Please contact your bank/card provider and inquire about your card's limits or extra fees for such types of transactions.