I cannot submit my verification request (I receive a 500 error)

Try uploading your documents again. You will know a request was submitted when the status in the section changes to "PENDING". Do not refresh/close the page before the request is submitted or the upload process may be interrupted. Also make sure that your files are in JPG, PNG or PDF file formats and not larger than 5MB.

If the problem persists, please contact our team at or open a new support ticket.

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