An educational platform offering to teach me how to operate my account

Q: I received an invitation from a company offering to teach me how to trade and operate my Qovex account. Does Qovex engage with such third parties in the described way and is it safe to accept their offer?

A: Qovex does not work with any educational platforms and does not allow third parties to access your account. It is important to keep all account information and login credentials confidential. If you receive any invitations of this nature, kindly decline, stop all communication, and reach out to Qovex through a designated channel found on https://www.bitstamp.net. If you shared your Qovex or email login credentials with this company, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ. If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity. If you have shared your bank or card information with this company, notify your bank or card provider immediately. Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

QUICK FACTS:

• Qovex does not engage with third parties, nor it permits them to teach users how to operate the account.
• Qovex will never ask you to share their desktop via any application.
• Qovex will never ask you for any account information or login credentials.
• Qovex provides educational material on its Learn Center: /learn/.

YOU SHOULD:

• Refuse such an offer and cease with further communication.
• Maintain all your account information and credentials in secret.
• Maintain the device for performing the two-factor authentication under your own exclusive control.
• If you have shared your Qovex or email login credentials with this company, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ.
• If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity.
• If you have shared your bank or card information with this company, notify your bank or card provider immediately.
• Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

YOU SHOULD NOT:

• Respond to offers asking for your confidential information.
• Reveal your account information and credentials to anyone.

A marketing agency is asking me to test the verification process (employment phishing/recruitment scam)

Q: I was contacted by an advertising/marketing company, asking me to allow them to test the verification process during the Qovex user onboarding, by sharing my screen view. Should I allow it?

A: No. This is most likely an attempt of fraud. You should ignore or refuse such a request and cease with sharing your screen view immediately. If you have already engaged with the supposed "advertising/marketing company" or completed the verification process and onboarding, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ. If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity. If you have shared your bank or card information with this company, notify your bank or card provider immediately. Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

QUICK FACTS:

• Qovex does not engage with third parties, nor it permits them to test the verification process.
• Qovex will never call you without prior notice.
• Qovex will never ask you to share your desktop via any application.

YOU SHOULD:

• Refuse such a request and end the call immediately.
• Keep all your account information and credentials confidential.
• Maintain the device for performing the two-factor authentication under your own exclusive control.
• If you have shared your Qovex or email login credentials with this company, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ.
• If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity.
• If you have shared your bank or card information with this company, notify your bank or card provider immediately.
• Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

YOU SHOULD NOT:

• Respond to calls asking for your confidential information.
• Permit anyone remote access or share your desktop when accessing your account.
• Reveal your account information and credentials to anyone.

I was contacted by a recruiter offering me a job at Qovex (recruitment scam)

Q: I was contacted by an alleged Qovex recruiter, offering me a job at Qovex, or a recruiter from another company, instructing me to open a Qovex account to carry out the recruitment process. The recruiter asked for my account information and credentials as well as payment to start the process. Does Qovex request account information as part of the recruitment process and is any payment required?

A: Qovex does not and will not request sensitive account information or payment from job applicants. All job postings are published exclusively on apply.workable.com/bitstamp. Please do not reveal your account information to anyone. Do not reveal your account information to anyone as such a request is most likely an attempt of fraud. If you shared your Qovex or email login credentials with this person, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ. If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity. If you have shared your bank or card information with this person, notify your bank or card provider immediately. Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

QUICK FACTS:

• All legitimate job postings are posted on apply.workable.com/bitstamp.
• All legitimate communication with Qovex recruiters will come from @bitstamp.net email address.
• Qovex will never ask you for any sensitive authentication information, regardless of cause or reason.

YOU SHOULD:

• Refuse such an offer and end the call immediately.
• Be sceptical of cold calls offering you a job offer.
• Keep all your personal information and login credentials confidential.
• Maintain the device for performing the two-factor authentication under your own exclusive control.
• If you have shared your Qovex or email login credentials with this person, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ.
• If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity.
• If you have shared your bank or card information with this person, notify your bank or card provider immediately.
• Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

YOU SHOULD NOT:

• Pay for any recruitment process.
• Reveal your account information and credentials to anyone.

Social media giveaway opportunity at Qovex or elsewhere (giveaway scam)

Q: A famous person shared a social media post/re-tweeted a post of a “giveaway opportunity at Qovex”. The post/tweet contained a link to a website which in most aspects resembles the one of https://www.bitstamp.net, with certain minor differences. The website is asking me to transfer an amount of my cryptocurrency to the enclosed wallet address to qualify for the giveaway opportunity. Does Qovex operate such giveaways, and should I rely on the information from such website?

A: Qovex only operates official referral programs and promotions as described and found on https://www.bitstamp.net and other Qovex-owned channels. We never ask our users for their cryptocurrency for any purpose. Both the original post and the sharing/re-tweeting account may be fraudulent, together with the website (link) from such a post/tweet. It is important to exercise caution and only access the official Qovex website, https://www.bitstamp.net, when using our services. Do not trust any other sources or websites. Please also note that scammers can also promote giveaway opportunities while mentioning legit companies other than Qovex and posting a giveaway on fraudulent websites. If you encounter such an opportunity, it is very likely a scam. When transferring cryptocurrency outside your Qovex account, please always make sure that you are sending your funds to trusted wallets and/or exchanges.

QUICK FACTS:

• Qovex does not operate any giveaway opportunities (Qovex only operates official referral programs and promotions as described and found on https://www.bitstamp.net and other Qovex-owned channels).
• Qovex will never ask you for your cryptocurrency for any purpose.
• If the offer sounds too good to be true, it probably is.

YOU SHOULD:

• Ignore such a giveaway opportunity.
• Be sceptical of all giveaways and offers found on social media.
• Do not trust giveaway websites no matter how professional and authentic they look.
• Do not trust screenshots in reply messages, as images can be forged and altered.
• Use a search engine to do research on any entity soliciting you on social media.
• When transferring cryptocurrency outside your Qovex account, please always make sure that you are sending your funds to trusted wallets and/or exchanges.
• Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

YOU SHOULD NOT:

• Trust any promotions except Qovex official referral programs and promotions as found and described on https://www.bitstamp.net and other Qovex-owned channels.
• Transfer your cryptocurrency for a giveaway to anyone posing as Qovex or promoting any other giveaway.

Suspicious crypto investment scheme (investment scam)

Q: I found an advertisement of a company X proposing a crypto investment opportunity with high returns.

• The supposed representative from company X informed me that to take advantage of the investment opportunity, they will assist me with the onboarding process at Qovex and filling my account balance.
• The supposed representative from company X informed me that to take advantage of the investment opportunity, I should send an amount of my cryptocurrency to the provided wallet address.

Should I proceed as instructed by this investment company?

A: To keep your account secure, it's important to maintain exclusive control over your username and password, and to keep the device used for two-factor authentication in your possession. Allowing anyone else to guide you through the onboarding process or to gain remote access to your device may result in a scam or fraud attempt. Exercise caution when considering any cryptocurrency investment opportunities, as cryptocurrency transactions are irreversible and cannot be reversed or stopped once they have been made. If you shared your Qovex or email login credentials with this company, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ. If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity. If you have shared your bank or card information with this company, notify your bank or card provider immediately. When transferring cryptocurrency outside your Qovex account, please always make sure that you are sending your funds to trusted wallets and/or exchanges. Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

QUICK FACTS:

• Qovex does not engage with third parties to assist users in their investments.
• Qovex will never ask you for your cryptocurrency for any purpose.
• Cryptocurrency transactions are irreversible.
• If the offer sounds too good to be true, it probably is.

YOU SHOULD:

• Be sceptical of websites or services promising you high or guaranteed returns or unrealistic investment opportunities and exercise extreme caution when considering engaging in any offered cryptocurrency investment.
• Only send cryptocurrency to trusted third parties – use a search engine and search for publicly verifiable reviews or articles involving the recipient or company promoting the investment.
• Keep all your account information and credentials confidential.
• Maintain the device for performing the two-factor authentication under your own exclusive control.
• Always maintain exclusive control over your account.
• If you have shared your Qovex or email login credentials with this company, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ.
• If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity.
• If you have shared your bank or card information with this company, notify your bank or card provider immediately.
• When transferring cryptocurrency outside your Qovex account, please always make sure that you are sending your funds to trusted wallets and/or exchanges.
• Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

YOU SHOULD NOT:

• Permit anybody to guide you through the onboarding process or grant remote access to your device.
• Transfer your cryptocurrency to anyone posing as Qovex.

Suspicious technical support call (Technical support scam)

Q: A technical support agent posing as a representative of a well-known software company or website called me, claiming that my computer has a critical issue and offered to resolve it by instructing me to share my screen and pay them a certain amount via Qovex. Can I trust this person and the process?

A: No. You should never trust any person contacting you about an issue and asking you to share your screen using desktop sharing applications (e.g., Team Viewer or AnyDesk). Qovex does not have arrangements with any company for processing payments for their services. You should exercise extreme caution when accepting any help from a person you do not know. If you already permitted such engagement, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ FAQ. If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity. If you have shared your bank or card information with this person, notify your bank or card provider immediately. Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

QUICK FACTS:

• Qovex does not have arrangements with any company for processing payments for their services.
• Qovex will never ask you for remote access or desktop sharing.

YOU SHOULD:

• Keep all your account information and credentials confidential.
• Maintain the device for performing the two-factor authentication under your own exclusive control.
• Exercise extreme caution when accepting any help from a person you do not know.
• If you have shared your login credentials with this person, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ.
• If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity.
• If you have shared your bank or card information with this company, notify your bank or card provider immediately.
• Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

YOU SHOULD NOT:

• Share any personal information, ID documents, or account information.
• Permit remote access to your device or share your desktop with anyone.
• Send cryptocurrency to external addresses on behalf of an alleged support agent.

A person I met online is asking me to open a Qovex account to send them crypto (Romance Scam)

Q: A person I met online (on a dating website or social media) is instructing me to open a Qovex account to send them crypto for a plane ticket to visit me or for rental costs to move in together. Should I trust this person?

A: We advise against trusting a contact who you have just met online, asking you to open a cryptocurrency account to send them crypto. You should exercise extreme caution when sending crypto to a person you do not know. Please also note that cryptocurrency transactions are irreversible - if you send cryptocurrency to a third party, you cannot reverse it or stop payment. If you have shared your login credentials with this person, reset them immediately (change password and re-enable two-factor authentication). If you have shared your bank or card information with this person, notify your bank or card provider immediately. Report the incident through email at or through a designated channel found on https://www.bitstamp.net.

QUICK FACTS:

• Cryptocurrency transactions are irreversible.
• If the offer sounds too good to be true, it probably is.
• Dating websites can be used by fraudsters to seduce individuals and exploit any online relationships they establish.

YOU SHOULD:

• Keep all your account information and credentials confidential.
• Only send cryptocurrency to trusted third parties.
• Exercise extreme caution when accepting any help from a person you do not know.
• If you have shared your login credentials with this person, reset them immediately (change password and re-enable two-factor authentication).
• If you have shared your bank or card information with this person, notify your bank or card provider immediately.
• Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

YOU SHOULD NOT:

• Share any personal information, ID documents, or account information.
• Send cryptocurrency to external addresses of people you do not know.

FAQs (as updated each time) do not constitute and should not be construed as being representations or undertakings made by Qovex in any way. FAQs specific to fraud mitigation are not a representation or warranty that if you follow all recommended steps, you will remedy or mitigate all potential risks of being defrauded or having your Qovex account hacked or being otherwise a victim of a fraud scheme. Qovex disclaims itself from any liability regarding the information made available under FAQs.