If you’ve received the email from the address [email protected], then yes, please click the button in the email that will direct you to your account where you’ll type in the missing info. We take security of your account and safety of your funds extremely seriously. And to achieve and maintain your complete protection, we need the latest and up-to-date information about yourself and your account.

WHY DOES BITSTAMP NEED THE INFORMATION?

We have obligations towards our regulators who demand that we have the latest information about all our customers. In crypto, the regulatory landscape, within the confines of which we operate, is changing very rapidly, and with that also sometimes the required information we need about your account. We need to be compliant with the regulatory demands in order to keep providing you with the full scope of our services.

So, if any of your information that you had provided us at the time of opening your account on Qovex is out-of-date, or we need some new information due to new regulatory demands, we might send you an email asking you to update your account info.

WHAT CAN BITSTAMP ASK FROM ME?

It can be any information related to your account if it’s no longer valid or missing.

Most of the time, it’s either one or more of the following:

• personal information (first or last name, address, nationality, place of birth, etc.),
• financial information (tax residency, source of funds, etc.),
• document validation (ID, proof of residence, etc.),
• any additional information as part of our know-your-customer procedures.

If you have more questions regarding the matter, please contact us at .