Suspicious Qovex support phone number (vishing)

Q: I found a support phone number on a website with a URL that resembles https://www.bitstamp.net and called the number. The person presented themselves as a Qovex support agent and offered to help me fix some platform malfunctions. Can I trust this site and person?

A: No. You should never trust any contact information other than those posted on the official Qovex website – https://www.bitstamp.net. Please do not search for a Qovex support number using a search engine. If you shared your Qovex or email login credentials with this person, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ. If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity. If you shared your bank or card information with this person, notify your bank or card provider immediately. Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

QUICK FACTS:

• Qovex only posts its contact information on https://www.bitstamp.net.
• For any support-related questions, please contact us at .

YOU SHOULD:

• End the call immediately.
• If you have shared your Qovex or email login credentials with this person, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ.
• If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity.
• If you have shared your card or bank information with this person, notify your bank or card provider immediately.
• Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

YOU SHOULD NOT:

• Search for a Qovex support number using a search engine.
• Reveal any of your authentication credentials to anyone.
• Send cryptocurrency to external addresses provided by alleged support agents.

Qovex agent calling me and offering me assistance with my account or registration (vishing/company or employee impersonation)

Q: I received an unexpected call from a person presenting themselves as a Qovex (support) agent, an external partner, or an investment company. This person offered to assist me with my existing account or registering an account at Qovex and asked me to share my screen view or enable remote access and to follow their instructions during the onboarding process. Does Qovex engage with such third parties or operate through its own agents in the described way and is it safe to engage them in the onboarding process?

A: Qovex does not engage with any third parties and does not appoint its own agents to assist with the onboarding process in the described way. Qovex will never call you unexpectedly and without prior notice. Qovex will never ask a client to share their screen view or to obtain remote access using a desktop sharing application (e.g., Team Viewer or AnyDesk), nor will we ask a client to reveal their account information, regardless of purpose or reason. If anyone asks you to do so, it’s most likely a scam.

For your own security, it is recommended that you initiate and complete the onboarding process privately and keep all account information and credentials confidential. If you receive a suspicious call, please terminate it and reach out to Qovex through email at or through a designated channel found on https://www.bitstamp.net. If you shared your Qovex or email login credentials with this person, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ. If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity. If you have shared your bank or card information with this person, notify your bank or card provider immediately. Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

QUICK FACTS:

• Qovex does not engage with third parties and does not appoint its own agents to assist with user accounts or the onboarding process in the described way.
• Qovex will never call you without giving prior notice.
• Qovex will never ask you to share your screen view or to obtain remote access using a desktop sharing application (e.g., Team Viewer or AnyDesk).
• Qovex will never ask you to reveal sensitive authentication credentials.

YOU SHOULD:

• Refuse such an offer and end the call immediately.
• Perform the onboarding process upon your own initiative and in private.
• Maintain all your account information and credentials in secret.
• Maintain the device for performing the two-factor authentication under your own exclusive control.
• If you have shared your Qovex or email login credentials with this person, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ.
• If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity.
• If you have shared your bank or card information with this person, notify your bank or card provider immediately.
• Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

YOU SHOULD NOT:

• Respond to calls asking for your confidential information.
• Permit anyone to guide you through the onboarding process.
• Permit anyone remote access or share your desktop during the registration process.
• Reveal any of your sensitive authentication credentials to anyone.
• Send cryptocurrency to external addresses on behalf of alleged support agents.

Suspicious text message received (smishing)

Q: I received a text message from a sender that appears to be Qovex. The message contains a hyperlink that redirects me to a website (e.g., www.bitstampplatform.com). The website looks very similar to https://www.bitstamp.net, with a couple of minor differences. On the first website, the instruction to enter the username and password appears. Does Qovex operate and offer its services through other websites and platforms?

A: No, never. Qovex will send you text messages under specific circumstances, such as when you enable Price Alert notifications via text messages, during the onboarding process to verify your phone number, or when you update your phone number. It's important to note that any text message you receive from Qovex will always be solicited and legitimate. If you happen to receive an unsolicited text message, especially one with a hyperlink, you should exercise caution as it is most likely a scam.

Moreover, Qovex only provides its services through the website with URL https://www.bitstamp.net. Do not view any websites other than https://www.bitstamp.net when attempting to use our services. It is best that you visit our website by entering our URL in the address bar, rather than googling “Qovex” and clicking on the first link in the search results without checking if the URL is legit. Any other websites are most likely a scam. Be cautious of any variations in the appearance or URL of the website you are visiting. Ensure that you are accessing the authentic Qovex website by verifying that the URL reads exactly as https://www.bitstamp.net.

We strongly recommend verifying the SSL certificate of the website for the domain name *.bitstamp.net. If you have mistakenly entered your login credentials on a fraudulent website, it is important to reset them immediately (change the password and re-enable two-factor authentication). If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity. If your email account may have also been compromised, change its password and re-enable two-factor authentication. If you have clicked on any suspicious links or opened attachments, seek assistance from a computer expert and run a malware scan on your device using a reliable malware removal tool. Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

QUICK FACTS:

• Qovex only provides its services through the website https://www.bitstamp.net.
• Qovex will never send you unsolicited text messages.
• Qovex is continuously searching for websites that are fraudulently and using its name, with the aim of shutting them down.

YOU SHOULD:

• Exercise special caution and always check if the website you are viewing has the URL https://www.bitstamp.net, exactly as written.
• Pay attention to any differences in the appearance of the viewed website.
• Only send cryptocurrency to trusted third parties.
• If you have entered your Qovex login credentials on a fraudulent website, change your password and re-enable two-factor authentication immediately. For instructions on how to do that, please refer to our “My account has been compromised” FAQ.
• If you received an email from Qovex about a suspicious login, check the details and click on the “Freeze” link in the email if you don’t recognize the activity.
• If your email account might have been compromised, change password, and re-enable two-factor authentication for your email account.
• If you clicked any suspicious links or opened attachments on a fraudulent website, contact your computer expert and make sure that your system is secure and free of malware by running a malware scan on your computer using a malware removal tool.
• Report the incident through email at , through a designated channel found on https://www.bitstamp.net or give us a call at (UK), (US) or (other countries).

YOU SHOULD NOT:

• Trust any messages unless they are sent from a contact address posted on https://www.bitstamp.net or containing this exact same URL.
• Click on the first link in the browser search without checking its legitimacy.

FAQs (as updated each time) do not constitute and should not be construed as being representations or undertakings made by Qovex in any way. FAQs specific to fraud mitigation are not a representation or warranty that if you follow all recommended steps, you will remedy or mitigate all potential risks of being defrauded or having your Qovex account hacked or being otherwise a victim of a fraud scheme. Qovex disclaims itself from any liability regarding the information made available under FAQs.